Meetings and Events

We take personal and professional responsibility for the total success of your event. In each key service area a dedicated manager heads an experienced team to ensure you and your delegates are as happy and productive as possible.

Service Extraordinaire

In 2002, Novotel London West designed and launched a unique Customer Service Program called "Service Extraordinaire"™.

The objective of the Program was to ensure our staff understand your needs - even anticipate them. They will notice if the smallest detail is wrong, and act. They will apply impeccable standards to everything and everyone around them. They take it as a very personal responsibility to make sure you are delighted.

In each key service area – exhibitions, conferences, banqueting, meetings and accommodation – a dedicated manager is assisted by an experienced team to deliver 'Service Extraordinaire'™, leaving you free to focus on your business, guests or delegates without distraction or concern.

24 Excellence Awards

2007
	World Business - Green Business Awards Best HR Strategy to Support Environmental Excellence			Clarion Awards Strategic Communications Award
	HR Excellence Awards Best Change Management Programme			Caterer & Hotel Keeper “Cateys” Green Hotel of the Year HR Team of the Year
2006
	The Considerate Hoteliers Association Awards “Environmentally Responsible Hotel of the Year”			National Customer Service Awards Customer Service Team of the Year
2005
	Management Today/Unisys Service Excellence Awards “Highly Commended”			National Customer Service Awards Finalist Customer Service Team of the Year
	The Green Apple Award “Best environmental Practices in the Hospitality and Tourism Industry”			Visit Britain Awards “British Tourism Excellence Award”
	The Considerate Hoteliers Association Awards “Environmentally Responsible Group Hotel of the Year”			Accor UK Achievement Awards “The Innovation Award”; “The Customer Service Awards”; “Energy Management winner”
2004
	Springboard Award for Excellence “Best Employer”			The Event Awards “Venue of the Year Silver Award”
	Visit London Awards “Business Tourism Category”			National Business Awards “Customer Service Strategy of the Year”
	UK Hotel & Catering Personnel & Training Association “Best service training programme”			Champions of Learning Awards “Employer of the Year - Highly Commended”
	Motivation Awards “Best service training programme”			The Wow! Award “For delivering outstanding customer service”
2003
	National Customer Service Award “Training team of the year”