I attended your hotel as a guest at the SIA National Conference yesterday (21st) in the Champagne Suite.
I just wanted to pass my thanks onto the General Manager and the wider team for their excellent and welcoming Customer Service and hospitality throughout the day.
I was very impressed with the friendly and professional staff members and very attentive service - from initial greeting by reception and security staff through to the catering and bar team. Most venues seem to let themselves down and provide a less experience due to being tight on resources and short staffing. However, there were a sufficient number of team members on hand and in the right locations throughout the day. The catering was also to an excellent standard.
Thanks again for your hospitality and keep up the good work.
(Delegate, SIA Conference)