Event Testimonials

Just a quick note to thank you for your time and attention to detail with the Conference last week. The feedback I have had has been excellent and all the delegates thought the venue and organisation was first class. Thanks again for your help.

February 2018

We have used the Novotel London West for quite a few of our large conferences now and every time the event has been a great success. The team are a pleasure to be around and are professional, friendly and extremely helpful from brief to event delivery. They have a fantastic amount of meeting space that can fit all types of meeting and are flexible to cater to every event need. The facilities are built for meetings and this shows through delegate management and layout. We thoroughly enjoy working with the Novotel London West”

Global Event Services January 2018

Hi Edy, Let me start with Latche…. What an amazing man. He is simply incredible. Just the most outstanding personality and always willing to help with everything. He went ABOVE and BEYOND on some of the asks we had. He is the most pleasant event person onsite who I’ve ever dealt with, and I’ve been in the industry for nearly 10 years. I would come back to this venue, simply for him. All of the staff in the event space was very accommodating and willing to work with us. I cannot thank everyone enough. I do hope you pass my gratitude along to all staff who worked onsite with us. Edy…. It must be odd to hear me talking about you to you, but you are AMAZING. From the minute this event was dropped in my lap, you were there to answer every call I made to you and to answer every stupid question I had. You have been nothing less than outstanding in planning this event with me. You have been incredible to work with and I cannot thank you enough.

One Trust October 2018

We have worked with the Novotel London West for many years and it is our go-to venue for any of our upcoming events. We consistently have a fantastic experience – the level of customer service is exceptional, and we have built a great partnership with the team. From Otto as our on-site manager who brings an amazing level of service and care to our events, to Emily as our MICE office manager who has been incredibly supportive and cooperative during the difficult periods of the past two years. The flexibility of the Champagne Suite in conjunction with the other space works perfectly for the varied specifications of our events, and the team collaborates efficiently with us to help accommodate any specific needs we may have. Areas such as the catering and accommodation are routinely given positive feedback from our delegates which is incredibly important for our customer experience. We look forward to continuing our partnership for many more years! FEBRUARY 2022

Event 2022

I attended your hotel as a guest at the SIA National Conference yesterday (21st) in the Champagne Suite. I just wanted to pass my thanks onto the General Manager and the wider team for their excellent and welcoming Customer Service and hospitality throughout the day. I was very impressed with the friendly and professional staff members and very attentive service - from initial greeting by reception and security staff through to the catering and bar team. Most venues seem to let themselves down and provide a less experience due to being tight on resources and short staffing. However, there were a sufficient number of team members on hand and in the right locations throughout the day. The catering was also to an excellent standard. Thanks again for your hospitality and keep up the good work. (Delegate, SIA Conference)

September 2023

We hired the Novotel as the venue for ISUOG’s 2022 World Congress, our annual flagship event that has delegates from all over the world. This was our first onsite event since the COVID19 lockdowns, our first ever hybrid event and due to the ever-changing COVID19 situation, it was also organised in a short timeframe. As a result, it was a big challenge for our team to deliver. However, the staff at the Novotel were enormously patient and supportive with us, from our first site visit through to the event delivery, from the Director of Sales & Marketing through to each and every team member on the ground on the day. They helped contribute to a very successful event with over 1,000 onsite delegates, 15 exhibiting companies, a 3 day/3 stream scientific program, a welcome reception and a mixture of group accommodation blocks and individual bookings. We also had 2,000 delegates joining virtually thanks to the professionalism of the Novotel’s IT/networking infrastructure and team. I cannot thank Elaine, Otto, the chefs and all their teams enough for all their expertise and hard work to make our event happen as smoothly as it did. September 2022

September 2022