Novotel Lnodon West

Event Testimonials

We are dedicated to ensuring our guests enjoy the best possible experience, but don't just take our word for it, read below to see what our guests have to say about their experience at Novotel London West.

We have worked with the Novotel London West for many years and it is our go-to venue for any of our upcoming events. We consistently have a fantastic experience – the level of customer service is exceptional, and we have built a great partnership with the team. From Otto as our on-site manager who brings an amazing level of service and care to our events, to Emily as our MICE office manager who has been incredibly supportive and cooperative during the difficult periods of the past two years. The flexibility of the Champagne Suite in conjunction with the other space works perfectly for the varied specifications of our events, and the team collaborates efficiently with us to help accommodate any specific needs we may have. Areas such as the catering and accommodation are routinely given positive feedback from our delegates which is incredibly important for our customer experience. We look forward to continuing our partnership for many more years! FEBRUARY 2022

Event 2022

I attended your hotel as a guest at the SIA National Conference yesterday (21st) in the Champagne Suite. I just wanted to pass my thanks onto the General Manager and the wider team for their excellent and welcoming Customer Service and hospitality throughout the day. I was very impressed with the friendly and professional staff members and very attentive service - from initial greeting by reception and security staff through to the catering and bar team. Most venues seem to let themselves down and provide a less experience due to being tight on resources and short staffing. However, there were a sufficient number of team members on hand and in the right locations throughout the day. The catering was also to an excellent standard. Thanks again for your hospitality and keep up the good work. (Delegate, SIA Conference)

September 2023

We hired the Novotel as the venue for ISUOG’s 2022 World Congress, our annual flagship event that has delegates from all over the world. This was our first onsite event since the COVID19 lockdowns, our first ever hybrid event and due to the ever-changing COVID19 situation, it was also organised in a short timeframe. As a result, it was a big challenge for our team to deliver. However, the staff at the Novotel were enormously patient and supportive with us, from our first site visit through to the event delivery, from the Director of Sales & Marketing through to each and every team member on the ground on the day. They helped contribute to a very successful event with over 1,000 onsite delegates, 15 exhibiting companies, a 3 day/3 stream scientific program, a welcome reception and a mixture of group accommodation blocks and individual bookings. We also had 2,000 delegates joining virtually thanks to the professionalism of the Novotel’s IT/networking infrastructure and team. I cannot thank Elaine, Otto, the chefs and all their teams enough for all their expertise and hard work to make our event happen as smoothly as it did. September 2022

September 2022

We have been running our annual event for 10 years at Novotel London West. Each year the event gets bigger and better and this year was no exception with 550 delegates in attendance. From the initial planning stage with the Events team running up to the day, the team have been exceptional helping us with every request efficiently. On the morning of the event we were greeted by the team managing our event for the day. Throughout the event nothing was too much trouble, they were helpful and quick to respond to our every need with a smile. From the refreshment breaks, lunch, equipment and layout the whole event ran like clockwork which made our job much easier. Thank you so much for a wonderful event and we look forward to returning with you again in 2024.

December 2023

Hi Novotel London West, Just a quick note to thank you and your team for helping us deliver a really great event yesterday. Your team worked tirelessly and seamlessly to make everything perfect, all so helpful! There were lots of comments about how good the food was too!

December 2023

Appreciate that there was a lot of back and forth in the lead up to the event, and appreciate your help in supporting and being flexible with our clients requirements. Your team nailed it. The feedback on the food has been really excellent, and your team was so helpful as always in supporting us with delivering the event yesterday. Please pass on my thanks to all involved.

Event 2023

I just wanted to drop you a quick line to thank you for all your help in the organisation of our event. It was a success! Special shout out to Kire who was an absolute superstar. Extremely professional, very accommodating, flexible, and really made my job easier onsite. It’s been a pleasure working with this venue and I have recommended it to the team for more events in the future, so I look forward to those! The IQPC Team


The Novotel West has been our annual venue for our Convention for many years. The Hotel provides ample room for our exhibition and seminars/ workshops  access to all areas is convenient with both escalators and lifts. There is a range of excellent meeting rooms  arranging from large to compact.  Both the Champagne suite and Chablis Suite provide excellent space for exhibition and award presentations. All anything you may need the space for we use the Chablis Suite for our print imaging competition.   The hotel staff have always been very obliging and helpful showing great courtesy to us at all times. This large hotel offers a considerable amount bedrooms all of which are comfortable with good facilities within. The Hotel bar and restaurant are of a high standard pleasant and comfort and a good place to relax and mingle with friends and colleagues.  Situated in Hammersmith the hotel is close to Hammersmith underground station where there are plenty of shops and cafes the hotel is on many buses route familiar to taxis. Hammersmith Underground station runs directly to Heathrow airport.  On the whole we would highly recommended this venue for your event of any size.

2024 The Society

“The London Investor Show has taken place at Novotel London West for nearly 10 years – starting in Chablis, and moving upstairs to Champagne in 2021.  As Organisers, it’s so important to find a venue that can fit the specific needs of your event  - be that exhibition space, break-out rooms, networking areas, conference rooms or large auditoria.  Novotel London West offers a full suite of venue answers.  The team at Novotel, headed up by Emily Cross, are always efficient and ready to help – from initial contract negotiation, right the way through to the onsite event managers, who take a great deal of pride in making sure every detail is correct.  Feedback from delegates to ICUK events held at Novotel, tell us that they find the venue convenient and easy to reach by public transport.  It’s a terrific venue, and I would not hesitate to recommend it to other event organisers.”

2024 London Investor Show

We have used the Novotel London West for several of our large conferences and exhibitions now and every time the event has been a great success. The on-site team are a pleasure to work with and are professional, friendly and extremely helpful from brief to event delivery. They go above and beyond to assist and ensure that our event runs smoothly and to the highest of standards. They have a fantastic meeting space that can fit all types of meetings and events, and they are always flexible to cater to every event need. We thoroughly enjoy working with the Novotel London West and I highly and happily recommend.

2024 Optimus Education

I just wanted to say a HUGE THANK YOU to you and the hotel team for all your efforts both last week and leading up to the event. It has been a pleasure working with you and I know it is not easy with such a complex group and multiple stakeholders, but the feedback has been excellent. Thank you again!

Large Group – May 2024

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Novotel London West

1 Shortlands, Hammersmith, London. W6 8DR United Kingdom

Tel: +44 (0)20 8741 1555 Fax: +44 (0)20 8741 2120 Email: H0737@accor.com

GPS. N 51° 29' 31.61'' W 0° 13' 11.13''

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